Human Handoff
Human handoff is an AI interface design pattern that enables graceful escalation from AI agent to human support when the agent encounters situations it cannot handle. This UX pattern recognizes the limitations of AI and provides a seamless transition to human assistance when needed. The agent identifies when it's uncertain, encounters an error it cannot recover from, or reaches a situation requiring human judgment, then smoothly transfers the conversation or task to a human agent. This pattern is essential for customer support, enterprise applications, and critical workflows where AI cannot handle all scenarios. It maintains user trust by ensuring users always have a path to resolution.
Use Case
Essential for customer support systems, enterprise AI applications, and critical workflows where human oversight ensures reliable outcomes.
Examples in Wild
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Pattern Description:Related Patterns
Plan & Execute
Breaking goals into steps
Tool Use
Visualizing AI using external tools
Workflow Builder
Visual drag-and-drop workflows
Memory Management
Viewing what AI remembers
Task Queue
Visual queue of agent tasks
Escalation Thresholds
Auto-demote autonomy when risk crosses a line
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