Launch Communication Plan
Create a comprehensive communication plan for product launches including announcements, channels, and messaging for different audiences.
Prompt
Create a launch communication plan for [product/feature name]. Include:
1. Launch Overview
- What we're launching
- Launch date and timeline
- Key stakeholders
- Communication goals
- Success metrics for communications
2. Audience Segmentation
For each audience, define:
- Internal: Engineering, Sales, Support, Marketing, Leadership
- External: Existing customers, Prospects, Press/Media, Partners
- What they need to know
- What actions we want them to take
- Channel preferences
3. Messaging Framework
**Core Message:**
- One-line value proposition
- What's new and why it matters
- Key benefits (not features)
**Key Messages by Audience:**
- Customers: How this helps them
- Sales: How to sell it
- Support: How to support it
- Press: Why it's newsworthy
- Leadership: Business impact
4. Communication Timeline
**Pre-Launch (2-4 weeks before):**
- Week -4: Internal announcement & training
- Week -3: Sales enablement
- Week -2: Support readiness
- Week -1: Marketing asset review
**Launch Day:**
- Hour-by-hour timeline
- Who sends what, when
- Monitoring plan
**Post-Launch (1-4 weeks after):**
- Week +1: Metrics review
- Week +2: Customer success stories
- Week +4: Retrospective
5. Communication Channels & Content
For each channel, specify:
**Email:**
- Customer announcement email
- Internal all-hands email
- Sales team email
- Partner email
- Template and timing
**In-Product:**
- Banner message
- Modal/announcement
- Tooltip or badge
- Timing and targeting
**Website:**
- Blog post
- Product page update
- Homepage banner
- Publishing schedule
**Social Media:**
- LinkedIn post
- Twitter thread
- Platform-specific content
- Posting schedule
**Support Channels:**
- Help center article
- FAQ update
- Support team talking points
**Sales:**
- Sales deck update
- Demo video
- One-pager
- Pitch talking points
6. Internal Enablement
- All-hands presentation deck
- FAQ for internal teams
- Demo video walkthrough
- Training session schedule
- Q&A session plan
7. Press & Media Plan
- Press release (if applicable)
- Media outreach list
- Spokesperson designated
- Interview talking points
- Embargo dates
8. Feedback Collection
- How we'll gather feedback
- Monitoring channels (social, support, sales)
- Response protocol
- Who owns what
9. Escalation Plan
- If something goes wrong
- Who to contact
- Communication protocol for issues
- Rollback communication plan
10. Success Metrics
- Email open/click rates
- Social engagement
- Press mentions
- Support ticket volume
- Sales pipeline impact
- Customer adoption rate
Format as a comprehensive communication plan with clear owners, timelines, and templates.How to use
- 1Replace [product/feature name] with what you're launching. Example: "new AI-powered search feature"
- 2Add context: Describe the launch scope. Example: "Major feature launch for existing product, targeting enterprise customers, launching Q2"
- 3Define your audiences: List who needs to know. Say "Audiences: 10K existing customers, 200 sales reps, 50 support agents, tech press"
- 4Set launch date: Mention "Launch date: [specific date]" so AI can build timeline
- 5Paste the prompt into your preferred AI tool, like ChatGPT or Claude
- 6Review the communication plan: Check timeline, channels, and messaging
- 7Customize content: Adapt templates to your brand voice and channels
- 8Assign owners: Add names to each communication task
Pro Tips
- • Start early: Begin planning 4-6 weeks before launch for major releases
- • Coordinate with marketing: Align with broader marketing campaigns
- • Test messages: Share draft messaging with beta users or friendly customers
- • Prepare for questions: Anticipate objections and create FAQs
- • Monitor closely: Watch social media and support channels on launch day
- • Have a backup: Prepare messaging if launch needs to be delayed or rolled back

