User Feedback Triage
Prioritize and categorize user feedback to identify actionable insights and product improvements.
Prompt
Triage and prioritize this user feedback:
[Paste user feedback: support tickets, reviews, survey responses, etc.]
Feedback Context:
- Source: [support / reviews / survey / interviews]
- Volume: [number of feedback items]
- Time period: [date range]
Provide:
1. Feedback Categorization
- Feature requests
- Bug reports
- UX issues
- Performance complaints
- Content/translation issues
- Other
2. Theme Identification
- Common themes
- Frequency of each theme
- User segments affected
- Severity assessment
3. Prioritization Framework
- Impact (high/medium/low)
- Effort (high/medium/low)
- User value
- Business value
- Strategic alignment
4. Prioritized Feedback List
- High priority (immediate action)
- Medium priority (short-term)
- Low priority (backlog)
- Won't do (with rationale)
5. Actionable Insights
- Specific improvements to make
- Features to consider
- UX issues to address
- Quick wins
6. User Impact Analysis
- How many users affected
- User segments impacted
- Business impact
- Risk of inaction
7. Implementation Recommendations
- Quick fixes
- Design improvements
- Feature enhancements
- Research needed
8. Communication Plan
- What to communicate to users
- How to acknowledge feedback
- Update users on progress
- Thank users for feedback
9. Follow-up Actions
- Research needed
- Design work required
- Engineering work required
- Documentation updates
10. Success Metrics
- How to measure improvement
- User satisfaction targets
- Feedback reduction goals
Format as a prioritized action plan with clear next steps.How to use
- 1Gather your user feedback: Collect feedback from support tickets, reviews, surveys, interviews, etc.
- 2Replace [Paste user feedback] with your actual feedback. Format: "Support ticket 1: [feedback]" "Review: [feedback]" etc.
- 3Replace [support / reviews / survey / interviews], [number of feedback items], and [date range] with your specific details
- 4Add context before the prompt: Describe your product and feedback sources. Example: "Product: Mobile app. Source: Support tickets and app store reviews. Volume: 50 feedback items. Time period: Last 30 days."
- 5If you have feedback volume: Mention volume (e.g., "50 feedback items") so AI can suggest appropriate categorization
- 6Paste the modified prompt into your preferred AI tool, like ChatGPT or Claude (preferably with longer context if you have many feedback items)
- 7Review the triage results: Check feedback categorization, theme identification, prioritization, and actionable insights
- 8Prioritize actions: Focus on high-priority feedback first, then medium, then low
- 9Ask for specifics: Request "Focus on UX issues" or "Prioritize by user impact" or "Identify quick wins"
- 10Export to your tool: Copy the prioritized feedback list to Jira, Linear, or your product management tool
- 11Use for planning: Apply the actionable insights to plan improvements and features
Pro Tips
- • Include feedback sources: Mention where feedback came from (support, reviews, surveys) so AI can contextualize it
- • For large volumes: If you have 100+ feedback items, consider triaging in batches: "Triage these 20 support tickets: [paste]"
- • Specify user segments: Mention user segments (e.g., "Feedback from mobile users vs desktop users") so AI can segment analysis
- • Request prioritization: Ask "Prioritize by user impact and business value" for strategic prioritization
- • Save as template: Reuse the triage structure for future feedback management
